FAQs

Can I mark my order as a "gift"? Can I include a message to the recipient?

Yes.  After you have selected the items you wish to purchase, click on the cart icon at the top of the page.  There you will have the option to add a note to your order.  Type "mark as a gift" and include the message you would like to send the recipient.

Shipping/Processing

Head to our Shipping page for more information on shipping options and processing times.

Will you honor a coupon code I received for your Etsy shop to be used on your Shopify website? 

I will honor the "Thank You" coupon code which my Etsy customers received upon purchasing an item from my shop. This coupon code will have been attached to customer emails and stickers on packaging. Coupon codes which are time sensitive or seasonal, are not transferrable to the Shopify website (i.e. Black Friday discounts, holiday codes, previous Instagram promos/offers). Please contact me via email at info@whenbeautymettruth.com before purchasing so that I can apply your discount to your purchase.  Discounts cannot be applied after purchase.

Can I commission you to make a one of a kind piece?

I take on a select amount of commissions every few months. Depending on what my current workload allows, that number will vary. Please contact me via email at lauren@whenbeautymettruth.com or fill out a contact form on the Contact page to discuss a potential commission. Please include "Commission" in the subject line.

Can I apply a discount code to a custom order?

Unfortunately, discount codes cannot be applied to custom orders or commissions. 

Wholesale availability

If you are a business owner looking to stock my products in your store I would love to work with you! For minimum purchase requirements and pricing please contact me via email at sales@whenbeautymettruth.com or fill out a contact form on the Contact page. Please include "Wholesale" in the subject line.

What is your policy on copyright?

Exclusive COPYRIGHT of each print belongs to When Beauty Met Truth & Lauren Santos. ALL RIGHTS RESERVED. You may not sell, duplicate, or alter my prints without my written permission. Your purchase of this item confirms your agreement.

Exchanges

I will except exchanges for damaged items. Please contact me via email at sales@whenbeautymettruth.com with "Exchange" in the subject line.

I don't accept returns or cancellations

However, please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.